Last updated: 16 June 2025
Home Wise Electrical (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following personal information:
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Contact details – name, address, phone number, email address
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Job details – service address, description of work requested, and any photos you provide
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Payment information – invoices and payment confirmations (we do not store full credit card details)
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Website data – basic analytics such as pages visited, browser type, and IP address (via cookies)
2. Why We Collect Personal Information
We collect personal information to:
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provide quotes and schedule electrical services
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complete electrical work safely and comply with legal obligations
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process payments and issue receipts
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respond to enquiries, feedback, or complaints
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improve our website and services
We do not sell or rent your personal information.
3. Disclosure of Information
We may share your information only with:
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our licensed electricians and trusted subcontractors where required to complete work
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payment processors and financial institutions for transaction processing
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insurers, regulators, or authorities where required by law
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trusted service providers who support our website, email, or business systems
Some service providers may store data overseas (such as in the USA or EU). Where this occurs, we take reasonable steps to ensure your information is protected to Australian privacy standards.
4. Cookies & Website Analytics
Our website uses basic cookies and analytics tools to understand website traffic and usage. You can disable cookies in your browser settings, however some website functionality may be limited.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure servers, encryption (SSL), access controls, and staff training. Information is retained only for as long as required by law or business needs and then securely deleted.
6. Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at:
We will respond within 30 days.
7. Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so we can address your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Details
Home Wise Electrical
Wamberal, Central Coast NSW
Electrical Licence No: 463789C
📧 info@homewiseelectrical.com